Terms of Service
Effective June 26, 2026
These Terms of Service ("Terms") govern your access to and use of the SentientHome property service application and related services (the "Service") operated by Sentient Home Inc. ("SentientHome", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.
1. Eligibility & Invite-Only Access
The Service is invite-only. Access is provided through a link issued by your property manager or by SentientHome. You must be at least 18 years old and capable of forming a binding contract to use the Service.
2. The Service
SentientHome lets residents report home maintenance issues, communicate with their property manager and assigned contractors, and track the status of service requests. We may add, change, or remove features at any time.
3. SMS Messaging & One-Time Passcodes
We use SMS text messages to deliver one-time passcodes (OTP) for signing in to your account and, where applicable, transactional updates about your service requests. By providing your mobile phone number, you consent to receive these messages from SentientHome.
- Message frequency varies based on your activity (typically one message per sign-in).
- Message and data rates may apply according to your mobile carrier plan.
- Reply STOP to opt out of further messages at any time. Reply HELP for help, or contact us at support@sentienthome.ai.
We send transactional and authentication messages only. We do not send marketing or promotional SMS.
4. Acceptable Use
You agree not to misuse the Service, including by attempting to access accounts or data that are not yours, interfering with the Service's operation, or using it for any unlawful purpose. You are responsible for the accuracy of information you submit.
5. Intellectual Property
The Service, including its software, content, and trademarks, is owned by SentientHome or its licensors and is protected by applicable law. These Terms do not grant you any right to use our branding without prior written permission.
6. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure.
7. Limitation of Liability
To the maximum extent permitted by law, SentientHome will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service.
8. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated through the Service, and continued use after an update constitutes acceptance of the revised Terms.
9. Contact
Questions about these Terms? Contact us at support@sentienthome.ai, or write to Sentient Home Inc., 555 E 5th Street, Unit 905, Austin, TX 78701, USA.